Shipping + Returns

LES Collection Shipping & Return Policy


Shipping

All LES Collection orders are packaged by our team with special care to protect your purchases.  

US Shipping:

Within the US, most of our items are shipped by FedEx and shipping rates are calculated based on the size and weight of the object. Domestic orders will arrive within 15 business days.

For items needing crating or special shipping arrangements in the US, one of our client specialists will email you to coordinate.

International Shipping:

International orders will be processed in 15 business days and delivered within 2-3 weeks, unless otherwise specified.
For international orders requiring special shipping arrangements, one of our client specialists will email you to coordinate.


Shipment Tracking:

A tracking number will be sent to you as soon as your package has shipped.
Still need help? Reach out to our customer service team at shipping@lescollection.com.

Freight and Crate Shipping

For items needing crating or special shipping arrangements in the US, one of our client specialists will email you to coordinate. 
If you would like to arrange your own freight shipping that can be arranged. Please email shipping@lescollection.com

Insurance through Route

Our packages are insured through Route. For Route's full policies click here: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies

Opting out of Route Insurance Route

If you opt out, or decline Route Shipping Insurance, LES Collection is not responsible for any lost, stolen or damaged items and we will not offer refunds or compensation.

Returns 

LES Collection does not accept returns. Due to the unique nature of our products, most are either handmade and/or vintage, please thoroughly inspect the images on the site and the product descriptions. If you have additional questions or information we are happy to help, please email hello@LESCollection.com 

In the case you receive an item that is not in the condition as shown in photos, please email us at shipping@LESCollection.com within 24 hours of delivery.