LES Collection Shipping & Return Policy

SHIPPING

All LES Collection orders are packaged by hand with special care to protect your purchases.

RETURNS

Please note that all sales are final. If your order arrives not as shown in the original order, please contact us at hello@lescollection.com. 

We are dedicated to providing our collectors with clear and accurate descriptions and visuals of the artworks featured on our site.

PROCESSING

All US orders will generally be fulfilled within 3-5 business days (presale and backordered items excluded). For rush orders and special projects reach out to us at hello@lescollection.com.

US SHIPPING

Within the US, most of our items are shipped by FedEx or UPS, and shipping rates are calculated based on the size and weight of the object.

For standard ground shipping, orders generally arrive within 7 business days from the date the order is fulfilled by our team.

We also offer expedited shipping option. This option generally arrives within 2 business days from the date the order is fulfilled by our team. This option has the same fulfillment time of our standard orders (generally 3-5 days) but with faster shipping. 

For items needing crating or special shipping arrangements in the US, one of our client specialists will email you to coordinate.

INTERNATIONAL SHIPPING

For international orders, please reach out to hello@lescollection.com. One of our client specialists will email you to coordinate.

SHIPMENT TRACKING

A tracking number will be sent to you as soon as your package has shipped.

Still, need help? Reach out to our customer service team at hello@lescollection.com

INSURANCE THROUGH ROUTE

Our packages are insured through Route. For Route's full policies click here.

OPTING OUT OF ROUTE

If you opt out, or decline Route Shipping Insurance, LES Collection is not responsible for any lost, stolen or damaged items.

RECEIPT OF PRODUCT

Full inspection of merchandise must occur within 24 hours of delivery and if applicable, all freight claims must be filed within 72 hours.

When receiving parcel deliveries, a signature on the carrier automated handheld confirms that the products are received in good condition.

If the merchandise is refused upon delivery for quality or damage issues, the receiver should contact LES Collection immediately.

The receiver should note on the BOL that any concealed damage of boxed or crated product will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Claims must be filed within 72 hours of receipt of merchandise.

If you have special instructions for delivery please leave a note at checkout or email us at hello@lescollection.com before purchasing.