FAQs
Why shop at LES Collection?
LES Collection is thoughtfully curated and carefully considered. Each item is hand-selected by our founder, who has a wide range of knowledge about art and design. LES Collection is looking to change the paradigm for how collectors, artists, and galleries work together and to create a platform for artists to grow their practice and connect with their collectors sustainably.
Do you have a physical location?
Yes! We will be opening a permanent Showroom in Brooklyn mid-January '24 that will be by appointment only - book here. Visit us and see our curated collection in person.
SHIPPING
In the US most purchases will arrive within 15 business days unless pre-ordered or made to order. You will receive a tracking number, and you can always reach out to us with any questions by emailing shipping@lescollection.com. If you would like to expedite your shipping, please contact us.
What are your shipping and handling charges?
Please see our shipping and return policy for all information on shipping charges.
Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service; however, there is an additional surcharge for this service. Please contact us with your order number for additional information.
My package is damaged, what should i do?
Please take a few photos of your damaged item, and any additional supporting photos such as a damaged box, and email them to shipping@lescollection.com right away. Â
Do you have international shipping?
Yes, we offer international shipping. For larger items, please contact us at hello@lescollection.com, and we can make shipping arrangements.Â
RETURNS
Can I return an item?
We are dedicated to providing our collectors with clear and accurate descriptions and visuals of the artworks featured on our site. Please note that all sales are final. If your order arrives not as shown in the original order, please contact us at hello@lescollection.com.
PAYMENTS
What forms of payment do you accept?
We accept all major credit cards. We also accept Amazon Pay, Apple Pay, and Google Pay. Credit card payments are processed through STRIPE.Â
ARTWORK
What is an original work?
An original work is a completely unique piece of artwork. If there is an original work that you love that is no longer available for sale, please email hello@lescollection.com and we can discuss a potential commission for a new original work with the artist on your behalf.
What is a limited-edition print?
A limited-edition print is an edition that has a fixed number of prints from the beginning of the print run, and the number of prints never changes. Limited-edition prints are marked with two numbers: the unique number of the print and the size of the entire print run. For example, the first print in an edition of 20 would be marked as 1/20 and the last work in this edition would be marked 20/20.
If I love an artist's new work, can i get a piece in a special size or can i commission a new work?
For special sizing and commissions, please reach out to hello@lescollection.com and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf. LES Collection will provide the artist with creative guidance and will be sure that you are satisfied with the work produced. We’ll also facilitate any production, payment processing, and shipping requirements.
GIFT CERTIFICATES
Can I purchase a gift certificate?
Yes! Please find gift certificates HERE.
ROUTE
My package is lost, what should I do?
If you signed up for Route insurance see their policies on lost items here. If you need further assistance, please contact shipping@lescollection.com right away. For international orders, please contact your local postal service for information on how to file a claim, as we are unable to replace lost packages from international orders. Please note that LES Collection is not responsible for lost, damaged or stolen items once declared 'Delivered' by the delivery service.
My package is damaged, what should I do?
If you signed up for Route insurance see their policies on damaged items here. If you need further assistance please contact shipping@lescollection.com right away. Please note that LES Collection is not responsible for lost, damaged or stolen items once declared 'Delivered' by the delivery service.
Â
How do I file a claim with route?
You can find the direct link to Route’s Claim Service here. Typically, Route will be in touch within 24 hours regarding your claim. We suggest taking a few photos of your damaged item, and any additional supporting photos such as a damaged box in order to streamline the claim process.
OTHER QUESTIONS
What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at hello@lescollection.com.