FAQs

Why shop at LES Collection?

LES Collection is thoughtfully curated and carefully considered. Each item is hand-selected by our founder, who has a wide range of knowledge about art and design. LES Collection is looking to change the paradigm for how collectors, artists, and galleries work together and to create a platform for artists to grow their practice and connect with their collectors sustainably.

SHIPPING:

When will my purchase arrive?
Though we cannot guarantee specific shipment dates until an order has been placed, purchases usually ship within 3-10 business days. You will receive a tracking number, and you can always reach out to us with any questions by emailing shipping@lescollection.com. If you would like to expedite your shipping, please contact us.

What are your shipping and handling charges?
For all products that do not require overseas and/or crate shipping, our shipping charges are calculated based on size, weight, and ship-to-location and sent via FEDEX. 

Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service; however, there is an additional surcharge for this service. Please contact us with your order number for additional information.

My package is lost, what should I do?
If you signed up for Route insurance see their policies on lost items. https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. If you need further assistance please contact shipping@lescollection.com right away.  For international orders, please contact your local postal service for information on how to file a claim, as we are unable to replace lost packages from international orders. Please note that LES Collection is not responsible for lost, damaged or stolen items once declared 'Delivered' by the delivery service.

My package is damaged, what should I do?
If you signed up for Route insurance see their policies on damaged items. https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. If you need further assistance please contact shipping@lescollection.com right away.  Please note that LES Collection is not responsible for lost, damaged or stolen items once declared 'Delivered' by the delivery service.

Do you have international shipping?
Yes, we offer international shipping. For larger items, please contact us at hello@lescollection.com, and we can make shipping arrangements.

RETURNS:

Can I return an item?
We are dedicated to providing our collectors with clear and accurate descriptions and visuals of the artworks featured on our site. Please note that all sales are final. If your order arrives not as shown in the original order, please contact us at shipping@lescollection.com.

PAYMENTS

What forms of payment do you accept?
We accept all major credit cards.  We also accept Amazon Pay, Apple Pay, and Google Pay. Credit card payments are process through STRIPE. 

ARTWORK:

What is an original work?
An original work is a completely unique piece of artwork. If there is an original work that you love that is no longer available for sale, please email hello@lescollection.com and we can discuss a potential commission for a new original work with the artist on your behalf.

What is a limited-edition print?
A limited-edition print is an edition that has a fixed number of prints from the beginning of the print run, and the number of prints never changes. Limited-edition prints are marked with two numbers: the unique number of the print and the size of the entire print run. For example, the first print in an edition of 20 would be marked as 1/20 and the last work in this edition would be marked 20/20.

If I love an artist's new work, can I get a piece in a special size or can I commission a new work?
For special sizing and commissions, please reach out to hello@lescollection.com and we’d be happy to discuss a special size or potential commission for a new original work with the artist on your behalf.  LES Collection will provide the artist creative guidance and will be sure that you are satisfied with the work produced. We’ll also facilitate any production, payment processing, and shipping requirements.

GIFT CERTIFICATES: 

Can I purchase a gift certificate?
Yes! Please find gift certificates HERE.

OTHER QUESTIONS:

What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at hello@lescollection.com.