FAQ

LES Collection is thoughtfully curated and carefully considered. Each item is hand-selected by our founder, who has a wide range of knowledge about art and design. LES Collection is looking to change the paradigm for how collectors, artists, and galleries work together and to create a platform for artists to grow their practice and connect with their collectors sustainably.

Yes! We have a showroom in Brooklyn that is currently by appointment only - book here. Visit us and see our curated collection in person.

Get Directions

In the US most purchases will arrive within 15 business days unless pre-ordered or made to order. You will receive a tracking number, and you can always reach out to us with any questions by emailing shipping@lescollection.com. If you would like to expedite your shipping, please contact us.

Please see our shipping and return policy for all information on shipping charges.

Yes, we offer expedited shipping for an additional fee. Please contact us with your order number at hello@lescollection.com, and we'll arrange faster delivery for you.

We're sorry to hear that. Please take photos of the damaged item and packaging, then email them to shipping@lescollection.com immediately. We'll work with you to resolve the issue as quickly as possible.

Yes, we ship internationally. For larger items or special shipping arrangements, please contact us at hello@lescollection.com with your destination, and we'll provide you with options and pricing.

We are dedicated to providing our collectors with clear and accurate descriptions and visuals of the artworks featured on our site. Please note that all sales are final. If your order arrives not as shown in the original order, please contact us at hello@lescollection.com.

We accept all major credit cards. We also accept Amazon Pay, Apple Pay, and Google Pay. Credit card payments are processed through STRIPE.

Route is a third party shipping protection service that safeguards your order against package loss, theft, or damage during transit. For a minimal charge, Route can provide peace of mind and offers a seamless process to file a claim and receive a replacement or refund quickly.

Please note that LES Collection is not responsible for lost, damaged, or stolen items once marked as 'Delivered' by the carrier.

While we recommend adding Route protection to all orders to ensure safe delivery, you do have the option to remove it at checkout if you prefer. However, please note that if you choose to opt out, LES Collection is not liable for any lost, stolen, or damaged packages once they are marked as 'Delivered' by the carrier.

If your order is covered by Route, you can file a claim directly through Route's Claims Service. Route typically responds within 24 hours and makes it easy to receive a replacement or refund for lost, stolen, or damaged packages. For damaged packages, we recommend taking clear photos of the item, packaging, and shipping box to expedite your claim.

If you need additional assistance, please contact us at shipping@lescollection.com.

An original work is a one-of-a-kind piece of artwork created directly by the artist. If an original work you love is no longer available, please contact us at hello@lescollection.com—we'd be happy to discuss commissioning a new original piece with the artist on your behalf.

A limited-edition print is an edition that has a fixed number of prints from the beginning of the print run, and the number of prints never changes. Limited-edition prints are marked with two numbers: the unique number of the print and the size of the entire print run. For example, the first print in an edition of 20 would be marked as 1/20 and the last work in this edition would be marked 20/20.

Yes, we'd be delighted to help. Please contact us at hello@lescollection.com to discuss custom sizing or commissioning an original work. We'll work directly with the artist on your behalf, provide creative guidance, and ensure you're completely satisfied with the final piece. We'll also handle all production, payment processing, and shipping arrangements.

Yes! Please find gift certificates here.

Custom duties are fees imposed by destination countries on imported goods. When an item ships from overseas, you may be subject to import duties, taxes, and customs processing fees determined by your country's customs authority.

If you are based in the US, you may be subject to custom duties for items shipping directly from a non-US country. While most of our items are here in the US, we have a few products that ship directly from a non-US country directly to you. You'll find this information in the product description.

Yes, as the recipient, you are responsible for any customs duties, import taxes, and fees that may be assessed by your local customs authority. These charges are separate from the item price and shipping cost shown at checkout, as they are determined by your destination country's regulations and cannot be calculated in advance.

If you are based in the US, please check the product page description for information about the product's shipping location.

Duty rates vary by country, item type, and value. For an estimate of potential fees, you can use your country's customs calculator or duty estimator tool (such as the US International Trade Commission's HTS database for US customers). Our team is also happy to provide guidance—please contact us at hello@lescollection.com with your destination country.

If duties apply, your local postal service or shipping carrier will collect payment upon delivery or notify you to pay online before release. In some cases, items may be held at a local customs facility until payment is made.

For items shipping from overseas locations, we usually cannot calculate or pre-pay duties as these are assessed by your destination country's customs authority. If you have any questions or concerns, please email us at hello@lescollection.com.

For items with international shipping requirements, our team is happy to provide additional details about the shipping process. Please contact us at hello@lescollection.com with your specific destination and any concerns.

We're here to help. If you have any other questions, please contact us at hello@lescollection.com.